frequently
asked questions.

Each client undergoes an initial assessment during our first visit. This typically takes one to two sessions to complete and is usually an 1-1.5 hours. Assessments consist of case history, informal observation, formal standardized testing and hearing parents’ concerns regarding their child’s communication/developmental difficulties. We ask that parents/guardians are present for the duration of the evaluation to provide detailed case history information. Please bring your insurance card, ID and credit card to the initial assessment to complete all intake paperwork. We email the client contract and intake form 1 week prior to your assessment date and welcome you to complete online prior to your appointment to save time with paperwork.

At the time of initial assessment the evaluating therapist will make recommendations based on assessment findings. Sometimes this consists of further referrals to specialists that will provide us with a well-rounded picture of your child and their development. If therapy is recommended at the time of evaluation we will note preferred days/times for therapy and will assign a treating therapist with availability to reach out for scheduling. Your evaluating therapist may not be the treating therapist, we look to find the perfect fit for each child and will pair an appropriate therapist that matches your availability for scheduling.

Based on the results of the initial assessment, a treatment plan for your child will be designed. Functional and measurable goals will be developed to target your child’s communication needs. Then we’ll get to work in a fun, engaging manner that will have your child looking forward to therapy.

We record data during every session and allow the analyzed data to direct each subsequent session. We make a point to work on every goal, every session. Because of our data-driven and repetitive treatment sessions, you will see visible progress.

We are in-network with most major insurance companies including Medicaid (HMK), Blue Cross Blue Shield, Pacific Source, Cigna, Allegiance, First Choice Health and Tricare. At this time we do not accept United Health Care. We are happy to provide a superbill for families to submit independently to their insurance if we are not in-network.

If you choose to use your insurance, we will submit the claims for you weekly. No payment is due at the time of treatment. We collect credit card authorizations during the initial evaluation and accept all major credit cards and HSA cards. Once insurance processes the claim (can take 4-6 weeks) and provides an explanation of benefits (EOB) we will email your invoice balance, which will come from our EMR system, Fusion Webclinic. You can expect the emailed invoice balance to arrive the first week of each month. You will have a week to pay the invoice via our online portal, if you prefer to have our clinic run the cards on file we will process that for you the second week of each month and you will receive an emailed receipt.

You will receive a Fusion Patient Portal invitation prior to your initial assessment where you can create an account via the emailed link. You can complete and submit our client contract and intake form prior to your assessment via the online portal/emailed link to save time during the initial assessment. After setting up your account you can view all evaluations, plan of cares and progress reports that are uploaded and updated by your treating therapist. You can also access your billing account and pay your balance easily via the patient portal. Any link emailed by Fusion Webclinic (evaluation reports, billing invoices, etc.) will expire after 7 days but you can always access that information by creating an account and logging into your Fusion Patient Portal.